Refund and Returns Policy for ITMarket24

At ITMarket24, we are committed to providing high-quality digital services including lead generation, skip tracing, and data support. Due to the nature of our services, we follow specific guidelines for refunds and returns, outlined below.

1. Digital Service Nature

All services provided by ITMarket24 are digital and customized based on the specific needs of each client. This includes, but is not limited to:

  • Lead generation data

  • Skip tracing services

  • CRM or virtual assistance

  • Data scraping and verification

As a result, once a service is delivered or work has commenced, it cannot be returned like a physical product.

2. Refund Policy

We offer refunds under the following conditions:

✅ Eligible for Refund:

  • Duplicate payment or billing error.

  • Failure to deliver the service within the agreed timeline, and no substantial work has been started.

  • Major technical failure on our side that prevents service delivery, and cannot be resolved within a reasonable time frame.

❌ Not Eligible for Refund:

  • Services that have been completed or partially delivered.

  • Refunds requested due to a change of mind.

  • Client dissatisfaction due to unrealistic expectations not agreed upon in writing.

  • Delay caused by client-side issues (e.g. lack of communication, delayed approvals, incomplete information).

3. How to Request a Refund

To request a refund, please contact us at info@itmarket24.com within 7 days of service delivery. Include the following details:

  • Full name

  • Order or invoice number

  • Reason for the refund request

  • Supporting documentation (if applicable)

We aim to review and respond to all refund requests within 3-5 business days.

4. Revisions and Redelivery

If you are not satisfied with the delivered work, we encourage you to request a revision instead of a refund. We offer limited rounds of revisions (as outlined in the service agreement or package description) to ensure your satisfaction.

5. Dispute Resolution

If you believe there has been an error or misunderstanding regarding your service, we encourage you to contact us first to resolve the issue amicably. Legal or payment disputes filed without prior contact may affect eligibility for future services.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact:

📧 Email: info@itmarket24.com
🌐 Website: https://itmarket24.com

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